Job description
Job Title: Dental Front Desk Receptionist and Schedule Coordinator (Dental Assistants Welcome to Apply)
Reports To: Director
Department: Front Desk (some clinical)
Hours: 8:45am to 5pm Monday through Thursday. Fridays are 8:45am to 4pm
Training: Some training will be provided for office software and Insurance handling
Pay: Hourly $13.00 - $19.00 depending on experience and Dental Knowledge.
Bonuses: Bases on scheduling performance and ranges $80 to $800 Monthly.
Dental Assistants who wish to be in the administrative side of Dentistry are encouraged to apply.
Status: Full-Time
Future Advancement Opportunities: Yes
Benefits: Medical, Dental, Vision, 401K Matching, Vacation, Personal Day, Holiday, Training Courses, Retreats.
Summary: Responsible for relaying incoming telephone calls, greeting visitors in a professional manner, utilizing the in-house dental software, and performing various clerical duties. Most important duties are to keep the schedule verified, full, and organized.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Answering a high volume multi-line telephone system, takes accurate messages and transfers telephone calls to the appropriate person in an efficient manner. Patient intake. Proper phone etiquette.
2. Greets and screens incoming patients in a professional manner and promptly notifies appropriate person of their arrival. Update patient information in the office software. Prepares the patient charts/folders.
3. Schedule patients and remind them of their appointments.
4. Receives and signs for packages, and delivers to the appropriate person promptly.
5. Input treatments for the patients. Bill out claims to insurance companies.
6. Conduct Pre-Authorizations for certain treatments and managing them.
7. Collect and process payments
8. Operates standard office equipment including:
-multi-line telephone system
-facsimile machine
-photocopy machine
-computer/printer
9. Monitors facsimile machine, directs incoming documents and sends documents via facsimile as requested.
10. Types correspondence and memorandums in proper format, proofreads and mails as assigned.
11. Maintains an adequate office supply inventory, forms, requisitions additional items as needed.
12. Performs other related duties as assigned.
13. Quickly, accurately, and efficiently check eligibility/benefits on patients.
14. Handle money collections
15. Present treatments to patients
16. Clean patient rooms
17. Sterilization duties
18. Dental Xrays if certified
Skills:
Fast Typer
Ability to work by themselves and problem solve
Oral Communication Skills
Auditing Skills
Telephone Etiquette
Proofreading/ Crosschecking Skills
Customer Service
Professionalism
Filing patient charts
Math Aptitude
Organization
Time Management
Computer Literacy
Social Media
Labeling
Multi-Tasking
Job Type: Full-time
Pay: $13.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Digital faxing and scanning: 1 year (Required)
- Multi-Line Phone intake: 1 year (Required)
- Dental Front Desk: 1 year (Preferred)
- Organizing Appointments: 1 year (Preferred)
License/Certification:
- Ohio Dental Radiology (Preferred)
Work Location: One location
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