Job description
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Job Description
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Position Overview:
We are looking for a Customer Service Representative to join our team in our downtown San Francisco office. In this role, you will provide phone and email client support for our industry-leading marketplaces: BizBuySell and BizQuest. You will also assist with operational, auditing, and reporting tasks needed to support the business. As the frontline of the business, you and your team will play a key role in identifying business opportunities and ways to improve our products and enhance customer experience.
To do this, you will collaborate with teammates in all facets of the business – most notably Sales, Product Management and Marketing. Through these efforts, you will directly serve a diverse set of customers including franchisors, brokers, advertisers, entrepreneurs, and investors, helping these people succeed.
This position is an exciting opportunity for the right person looking to join a talented team serving an exciting, entrepreneurial industry as part of a leading global organization. If you are ready to make a real impact on our company and clients, then we would love to talk to you!
Responsibilities:
Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
Be the person who delivers first time resolution with quality and professionalism
Support sales colleagues to ensure the highest standard of customer service is maintained
Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking, and cohesive team effort
Act as first support for technical issues including website, call tracking and login issues
Manage a portfolio of client communities and listings, maximizing content by proactively seeking out new listings, enriching content and capturing current vacancy information
Complete on-boarding of new customers ensuring initial Customer Portal training is completed and all information regarding the customer is accurate
Respond to flagged listings to protect consumers against potential fraudulent listings
Identify revenue opportunities to move free listings to paid listings and upgrade advertising levels for paid listings
BASIC QUALIFICATIONS & EXPERIENCE
Bachelor’s degree
Minimum of two years of customer service experience required preferably in a call center environment
Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required.
Excellent verbal and written communication skills
PREFERRED QUALIFICATIONS & EXPERIENCE
Excellent interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences
Ability to deliver results while working to deadlines under pressure
Ability to plan and organize workload in a fast-paced environment
Ability to be flexible and adapt to changing situations at a high growth company
We welcome all qualified candidates who are currently eligible to work full-time in the Unites States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position
WHAT’S IN IT FOR YOU:
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks
Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it - see why our team chose to work at and stay at CoStar Group:
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